What is the Difference Between Good Customer Service and GREAT Customer Service?

“Your Mid-Week Mentor”, John Rodgers of Dale Carnegie Systems, continues his month-long examination of customer service strategies that can set your company apart from the competition. He discusses what your customer service representatives need to do in order to maintain relationships with your customers, and what they can do better in order to enhance that bond, and to facilitate “word of mouth” buzz that can grow your business exponentially over time.

Want to Succeed in Business and Life? All You Need to Do is "Just Listen"

David talks with Mark Goulston, the Vice-Chairman of Steele Partners, about his latest book, "Just Listen: Discover the Secret to Getting Through to Absolutely Anyone".  They discuss the benefits that a person can enjoy from merely listening to other people, both in business and in life, through learning potentially valuable information as well as conveying a positive message to the speaker that you are interested in what that person has to say.

Beware the Unintended Consequences When Breaking the Rules

Using some examples ripped from the headlines, Bruce discusses some of the unintended consequences that arise when rules are set in place, and the illogical thought process behind the enforcement of the rules.  Plus, Bruce discusses the perils of homeownership, and how the real estate industry, coupled with government bureaucracy, has added unnecessary complexity to what had been a simple process. 

As Economic Recovery Takes Hold, What Can You Do To Boost Your Business?

The recent economic downturn caused many companies, large and small, to look within themselves and put important initiatives on hold in order to tend to the critical functions of the company in order to survive. Now that the clouds are lifting, Buddy, along with his colleague at Solutions 21, Rob O’Donnell, discuss the steps your company should take to advance the ball, including strategic planning, hiring and recruiting Gen Y talent, and leadership development.

Can Cigarettes Be Safe? John Cameron Says They Can, And His Company Can Prove It

Toddlers Kicked Off of Airplanes: Has Airline Security Gone Too Far?

Bruce discusses the recent story involving the JetBlue Airline not allowing an 18-month-old girl to fly on account of appearing on the no-fly list, and whether or not that is an indicator that airline security may be over the top.  Plus, he discusses some of the investment options that are out there for investors of any investment level, and laments the seeming lack of respect he sees for those who served during World War II.

Best of American Entrepreneur Radio

The American Entrepreneur, Ron Morris, talks with some of the biggest names in business as part of today's broadcast, including Intuit Chairman (and former CEO) Bill Campbell, Varol Ablak (Vocelli Pizza), Paul MItchell co-founder John-Paul Dejoria, and Scott Gerber of the Young Entrepreneur Council.

Are Online Photos of Private Residences Too Intrusive?

Bruce laments the intrusiveness of the posting of pictures of private residences on the internet, thanks to Google Maps, government entities and other avenues, and wonders whether or not these displays are too intrusive and dangerous to our society.  Plus, in the wake of the suicide of NFL legend Junior Seau, Bruce addresses the concussion epidemic in the sport of football, and offers some pragmatic solutions to reduce the aftereffects of a lengthy playing career.

Two For The Price of One: Dave Nelsen Joins Forces With Ron on TAE

Two Entrepreneurs For the Price of One! Ron is joined by Dave Nelsen, the Founder of TalkShoe and one of the most prolific tech and social media minds in the country, to discuss the issues and problems that entrepreneurs face as they go through their business careers, and the steps they take to solve these issues. Plus, attorney Mike Fox of Strassburger, McKenna, Gutnick and Gefsky stops by to discuss the things that a business owner should look for when deciding upon the proper legal counsel that best suits the business.

Running the Show: Dr. Will Clower Hosts a Live Remote

Dr. Will Clower hosts a live remote from Elite Runners and Walkers, located in Robinson Township. Will is joined by Kevin Smith, of Elite Runners and Walkers. They provide healthy solutions to exercise and talk first-hand with several runners who participated in last week's marathon. They are later joined by Steve Goff, of Allegheny Chesapeake, who answers a listener's question about soreness following the marathon.

The Many Ways Technology Influences Our Past, Present, and Future

The American Entrepreneur Ron Morris is joined by co-host Dave Nelsen. They talk with Patrick Leahy and Justin Meltzer, co-founders of Airtime For Email, as well as Bill Campbell, Chairman of the Board at Intuit.

Managing the Environmental Impact of Marcellus Shale Drilling

The American Entrepreneur Ron Morris is joined by John Hanger for Marcellus: The Economic Miracle.  They discuss how the oil and gas industry manage the environmental impact of Marcellus Shale drilling.  And Diane Pearson, of Legend Financial Advisors, talks with Ron about several trends that will influence the coming months and how you can use them to your advantage for you and your business.

Is the Demise of Journalism Reflected In Our Newspapers?

Bruce discusses the state of the American newspaper, and questions the amount of knowledge you really gain by paging through the latest edition of your local daily. Plus, he discusses the burgeoning trend of “extreme” couponing, and whether the time it takes to engage in couponing and piecing through promotion codes is worth the savings you receive in the long run. And Bruce laments the demise of the encyclopedia, and assesses the importance and validity of their online counterparts.

Best Of: Ron Morris Looks Back at Forty Years of Startup Enterprise

The American Entrepreneur, Ron Morris, takes a special look back at the defining moments that shaped his forty-plus years as an entrepreneur. He shares the highs and lows that he has experienced along the way, the lessons he learned from those experiences, and how the decisions he made in his personal life, for better or worse, augmented the success of his entrepreneurial endeavors.

Talking: Frowned Upon In School, But Praised as A Career

Bruce rants about the ironies that arise when we look back on the traits and habits that were discouraged during our upbringing that, in many cases, are the very things that define us as adults. (For Bruce, it was talking.) He stays in academia to discuss the idea that teachers should not be criticized for veering outside the traditional lesson plan, and also discusses some of the policies and etiquette that are inherent among airline travelers.